Education & Distance Learning Enthusiasts- Siebel eBusiness 2000 Ships; eBusiness Software Leader Dramatically Expands Its Application Suite

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Siebel eBusiness 2000 Ships; eBusiness Software Leader Dramatically Expands Its Application Suite - Product Announcement

Edge: Work-Group Computing Report - April 24, 2000

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-- Siebel eBriefings 2000 provides access to personalized data from internal systems, extranets and the Internet via four briefing types: personal briefings, account briefings, competitor briefings and company briefings. The Siebel eBriefings Content Broker integrates external content in-context with the Siebel application. Siebel eBriefings Content Services provide news and company data from leading information sources such as Dun & Bradstreet to deliver profiles of millions of publicly and privately held companies.

-- Siebel eTraining, new in Siebel eBusiness 2000, provides a comprehensive Web-based training portal solution for creating, hosting and managing end-user training. Siebel eTraining includes a course registration system, a course catalogue, curriculum planning, skills testing and a certification system. In addition, Siebel Distance Learning supports a real-time certification system. Siebel eTraining also includes the Siebel Distance Learning module to support real-time interactive training, and the Siebel eTraining Library to provide access to a variety of training content via the Web.

Siebel eBusiness Application Integration Siebel eBusiness Applications Integration (EAI) provides organizations with an open and extensible architecture that significantly reduces the cost of integrating to and from external systems. Siebel eBusiness 2000 leverages industry-standard integration technologies such as XML, CORBA, COM, and IBM MQSeries, making Siebel eBusiness 2000 the most connectable suite of eBusiness application software available. The new Siebel EAI infrastructure provides business process automation tools along with standard transports to speed and streamline the integration process, empowering organizations with unified access to their customer information. Key components of Siebel EAI include:

-- Enhanced Siebel Connectors to SAP, Great Plains and JD Edwards ERP applications for pre-built, out-of-the-box, back office application integration;

-- New Connectors to Lawson and Oracle ERP applications;

-- Siebel XML for exchange of richly structured data and documents between applications;

-- Siebel Adapters for bi-directional messaging between applications, including support for industry standards such as HTTP, CORBA , COM, IBM MQSeries, SAP BAPIs and SAP IDOC;

-- Virtual Business Components for real-time access to external data sources such as mainframe databases without the need to replicate data;

-- Flexible Integration Solutions allowing Siebel customers and business partners to define custom integration solutions leveraging existing interfaces and middleware products, or to create connectors directly to external applications. Defined using Siebel Tools, these integration solutions are completely configurable and upgradeable.

New Sales, Marketing and Service Functionality Siebel eBusiness 2000 provides new functionality in Siebel Systems' Sales, Marketing and Service applications, widening the gap between these best-of-class products and competing offerings.

-- Siebel Sales 2000 adds built-in support for the Strategic Selling sales methodology from Miller Heiman and bi-directional synchronization support for the Palm Pilot. Siebel Professional Services, enhanced in Siebel eBusiness 2000, provides an integrated solution for managing professional services, enabling organizations to more effectively compete for, win and deliver service engagements.

-- Siebel Configurator 2000 seamlessly integrated with the other Siebel eBusiness applications, simplifies and accelerates the process of selecting, configuring, pricing and purchasing goods and services across all customer touch points. Siebel Configurator 2000 improves on the best-of-class functionality of earlier versions with a broader, more powerful range of rules-based design and modeling tools for matching customer attributes to sales and service offerings, as well as enhancements that make the buying experience even easier and more appealing for the end user.

-- Siebel Pricer, new in Siebel eBusiness 2000, is a comprehensive pricing configurator that allows organizations to develop complex rules and factors that determine the prices that customers receive across all distribution channels.

-- Siebel Call Center 2000 introduces a visual SmartScript designer that allows call center administrators to drag and drop screen objects to change and customize call scripts. Siebel eBusiness 2000 also enhances Siebel Workflow, which allows organizations to visually model workflow processes to ensure that best practices are followed across the company, and introduces Siebel Communications Server, which provides high-speed, server-based management of all outbound correspondence including email, fax, and paging.

-- Siebel Field Service 2000 provides support for OLAP-based field service analysis using Siebel Marketing's datamart and analysis capabilities, pre-built barcode integration, new invoicing functionality, preventative maintenance activity templates, asset measurement and warranty tracking functionality, and enhancements to service cost tracking and service agreements.

-- Siebel Marketing 2000 provides the ability to analyze Web click stream and transaction data collected from Siebel.COM applications as well as from key third party e-commerce platforms. Siebel Marketing 2000 extends campaign response analysis capabilities to identify the specific offers, parent campaigns, and target groups that yield the richest results. Siebel Marketing 2000 provides detailed contact activity analysis of customer and partner interactions for a group of contacts or prospects. Siebel Marketing 2000 also provides a built-in Power Query tool that allows marketing and campaign managers to visually generate complex queries and customer segmentations.

Siebel Wireless and Siebel Voice Siebel Wireless and Siebel Voice bring together wireless communications, the Internet, and Siebel eBusiness content to create a powerful new Siebel deployment option -- the mobile phone. The new Siebel Wireless application enables field sales and service users, channel partners, and even customers to access time-critical Siebel data directly from the corporate database. For example, a field service representative checking on the price of a spare part might use her mobile phone to locate the information in a Siebel application. Siebel Wireless works seamlessly with the other Siebel eBusiness 2000 applications and supports any mobile phone or access device incorporating the Wireless Access Protocol (WAP) standard for mobile, wireless communications and Internet access.

The new Siebel Voice application uses voice recognition technology to facilitate telephone access to customer information. By simply talking with Siebel Voice through the phone, users can get new leads, receive new service requests, check their calendars, and more. This gives field sales and service professionals immediate access to customer information, whether they are in the car, in the office, or at the customer site.

New Industry Applications Functionality Siebel Industry Applications 2000, planned for release in the summer of 2000, include applications designed especially for such industries as apparel and footwear, automotive, consumer goods, communications, energy, finance, healthcare, insurance, life sciences, and the public sector. By deploying Siebel Industry Applications, customers can significantly reduce the time and costs associated with customizing

traditional applications and can take immediate advantage of industry-specific functionality and best practices. In Siebel eBusiness 2000, each industry application offers significant new .COM applications functionality, providing personalized applications for sales, marketing, customer service, and channel management over the Web. In addition, each industry application takes advantage of Siebel EAI to enable seamless integration with industry-specific back-office systems.

Clear Upgrade Path Siebel eBusiness 2000 offers a clear upgrade path for all Siebel customers. A suite of automated application upgrade and software distribution tools enables rapid upgrades across all product lines and allows customers to quickly benefit from the expanded functionality of Siebel eBusiness 2000.

Availability and Pricing Siebel eBusiness 2000 is available immediately. Siebel eBusiness 2000 includes a broad range of product modules available for customers, prospects, channel partners, and sales, marketing, and customer service employees. Base pricing for Siebel .COM applications start at $5,000 per concurrent user, and base pricing for sales, marketing, and service users starts at $1,350 per named user.

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