Education & Distance Learning Enthusiasts- Siebel eBusiness 2000 Ships; eBusiness Software Leader Dramatically Expands Its Application Suite

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Siebel eBusiness 2000 Ships; eBusiness Software Leader Dramatically Expands Its Application Suite - Product Announcement

Edge: Work-Group Computing Report - April 24, 2000

Siebel Systems, Inc., the world's leading provider of eBusiness applications software, Tuesday announced that Siebel eBusiness 2000 is shipping to customers worldwide. Siebel eBusiness 2000, the sixth major release of the Siebel eBusiness Applications, represents the most complete and comprehensive family of eBusiness application software available. Siebel eBusiness 2000 is the only solution that allows organizations to manage, synchronize and coordinate sales, marketing, and customer service across all communication channels and points of customer contact -- including the Web, the call center, field sales and service, and reseller channels. Siebel eBusiness 2000 allows organizations to increase their productivity, enhance customer satisfaction, and maximize revenue and profit by capitalizing on every moment of value in each customer interaction -- anytime, anyplace, in any currency, and in any language.

Siebel eBusiness 2000 dramatically expands the reach and functionality of Siebel Systems' industry-leading family of eBusiness applications with 28 new products and broad enhancements, including:

-- Expanded suite of Siebel .COM applications for directly selling, marketing, and providing customer service over the Internet, including the new Siebel Personalization 2000 for personalizing the customer experience across multiple channels; the new Siebel eChannel 2000 product linking organizations to their channel partners; Siebel ePricer, a pricing configurator that ensures that every order over the Web is correctly priced; new tools that speed and streamline the process of customizing Web applications; and a spectrum of powerful new application functionality that makes each Siebel.COM product the best in its class;

-- Expanded Siebel eBusiness Application Integration (EAI), an enhanced architecture, tool set, and suite of pre-built connectors that make it fast and efficient for Siebel Systems, its partners and customers to build robust connections between Siebel eBusiness 2000 and leading ERP applications from SAP, Great Plains, JD Edwards, Lawson, and Oracle;

-- Broad new functionality for the best-of-class Siebel Sales, Siebel Marketing, Siebel Service, Siebel Call Center, Siebel Field Service, and Siebel eConfigurator applications;

-- New Siebel Wireless software that transforms the telephone into a true eBusiness platform by enabling field personnel to access sales and service information with their mobile phones; and new Siebel Voice software that makes critical information available over the phone by recognizing the user's voice.

The world's leading organizations are deploying Siebel eBusiness 2000 applications to develop new customer relationships, serve existing customers profitably, and integrate their systems with those of their partners, suppliers, and customers. "We selected Siebel eBusiness 2000 applications to help unite IBM with our customers and partners worldwide, to allow us to provide the highest quality of customer service across all our marketing and sales channels, and to improve our sales, service and marketing execution," said Herb Hunt, vice president, customer relationship management at IBM.

New Features and Functionality Comprised of best-of-class applications in every category of eBusiness software, Siebel eBusiness 2000 provides organizations with a single source of customer information that organizations can use to tailor offerings to meet the unique needs of each customer. New products, features and functionality in Siebel eBusiness 2000 are detailed below.

Siebel .COM Applications Siebel .COM Applications are the broadest and most comprehensive suite of pre-built applications that allows organizations to easily sell, market and service over the Web. Key new products and components include:

-- Siebel Personalization, new in Siebel eBusiness 2000, allows organizations to target and tailor content to greet customers, recommend products, present new offers, and deliver higher quality service across all customer touch points, including the Web, call center, field sales and service and channel partners. The Siebel Personalization Designer allows Web administrators and business managers to rapidly develop and deploy rules that define sales and service offerings based on rich customer profiles. Siebel Personalization is the industry's first personalization server that tailors the customer experience across all communication channels.

-- Siebel eSmartscript, new in Siebel eBusiness 2000, allows organizations to deploy an interactive guide in an HTML Web page to direct users down a specific path to profile their requirements and rapidly answer their sales and service questions.

-- Web Customization and Development with Siebel Tools. Siebel eBusiness 2000 brings the rich customization features of Siebel Tools to .COM application customization and development. Each Siebel .COM application is delivered with a pre-built set of Web templates and business object definitions that dramatically simplify the process of designing and deploying customized Siebel applications to the Web. In addition, these new tools bring Siebel Systems' unparalleled automatic application upgrade technology to all Siebel .COM applications, allowing organizations to instantly update their company Web sites.

-- Siebel eSales 2000 is a comprehensive Web-based application that supports unassisted business-to-business and business-to-consumer eCommerce over the Web. Siebel eSales includes a visual product catalog, Web-based quote generation, solution configuration, and on-line ordering. Siebel eSales 2000 provides a personalized home page for the user that delivers targeted information about recommended products, promotions, and prior orders. In addition, Siebel eSales 2000 also provides pre-built integration with credit card processing and tax computation software.

Siebel eSales 2000 includes the new Siebel eConfigurator, providing organizations with robust, rules-based tools for configuring sales and service offerings on the Web. In addition, the new Siebel ePricer enables organizations to establish rule-based pricing, ensuring that customers doing business on the Web receive the prices to which they are entitled.

-- Siebel eMarketing 2000 allows companies to create, execute, and assess Web-based marketing campaigns. With Siebel eMarketing, marketing professionals segment their customer and prospect bases, target them with automatically generated Web and email-based communications and promotions, and create graphical analyses to assess the effectiveness and the return-on-investment of the campaign. The new Siebel eCommerce Analysis enables organizations to collect and analyze click-stream data across all

.COM applications, allowing marketing managers to analyze click-through, shopping cart patterns, campaign response and Web purchase behavior across many different dimensions.

-- Siebel eService 2000 provides complete Web-based service automation to manage the entire service process, allowing customers to easily create new service requests, enter service details, locate and track progress of open service requests and view solutions. The new Siebel eCollaboration module enables customers on a Web site to engage in a live collaborative session with a service agent that can include live shared Web browsing, interactive discussions, integrated voice audio over the Internet, slide presentations and live software demonstrations. "Call me now" functionality allows customers to immediately obtain live assistance from the appropriate call center agent.

-- Siebel eMail Response is a new application specifically designed to automate the process of managing incoming email messages from customers. By using Siebel eMail Response in conjunction with Siebel Call Center, customer service agents can take advantage of a single integrated dashboard for handling all incoming service issues via email, fax, pager or voice.

-- Siebel eChannel 2000 allows companies to deploy a Web-based partner portal, transforming channel partners into extended, virtual sales and service organizations. Siebel eChannel 2000 includes new Siebel eCommerce, Siebel eConfigurator, and Siebel ePricer functionality, enabling channel partners to easily place properly configured and priced orders over the Web. Other key enhancements include marketing development fund support, software that enables customers to search a company Web site to find the best channel partner, and a personalized home page for each and every user at the channel partner organization.

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